Scalable, secure contact center support.
Our call center & help desk support pairs experienced leadership with scalable, security-minded teams to deliver reliable, empathetic customer care. We build and operate multi-channel centers that meet your SLAs—phone, email, chat, TTY—and integrate with your CRM, WFM, QM, and knowledge tools. From steady-state operations to surge events, we staff, train, and manage teams that resolve issues quickly, document accurately, and protect customer privacy.
WHAT WE PROVIDE
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24/7/365 Tier 1 call center & help desk with clear Tier 2 escalation
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Program management, supervisors, senior agents, agents
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Phone, email, chat, TTY + interpreter access
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Knowledge-base responses and CRM case documentation
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De-escalation/service recovery and QA call monitoring
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Surge staffing on demand
OPERATIONS & QUALITY
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SLA-driven KPIs: speed to answer, abandon rate, AHT, help desk CSAT
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Workforce Management: forecasting, scheduling, intraday coverage
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Ongoing training, nesting, and coaching
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Monthly performance dashboards and corrective actions
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Privacy/security compliance and equipment accountability
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Tested continuity plans for uninterrupted service
